At Fleurs en Vrac MTL, we are committed to providing our clients with fresh, high-quality bulk flowers at wholesale pricing. Because our products are sourced directly from the farms and shipped in their natural state, our return and refund conditions differ from those of a traditional florist.

Substitutions & Variations

Please note that bulk flowers arrive to us as they are harvested at the farm. Natural variations in size, shade, and maturity are normal. While we strive for consistency, flowers may not always match the exact color tone shown online.

Returns

We do not accept returns for:

• Surplus quantities or change of mind
• Flowers that have wilted or deteriorated due to improper handling or lack of care after delivery

Damaged or Poor Quality Product

A small percentage of damage or breakage (5–10%) is normal in bulk flower shipments and reflects industry standards.

If damage or spoilage exceeds this tolerance, please contact us within 24 hours of receiving your order. Picture proof will be required.

Claims made after 24 hours of delivery cannot be accepted due to the perishable nature of fresh flowers.

Refunds & Credits

Approved refunds or credits will be processed to the original form of payment (credit, debit, cash).

In some cases, a replacement on your next order may be offered instead of a refund, depending on availability.