Privacy Policy – Fleurs en Vrac MTL
Fleurs en Vrac MTL (“Fleurs en Vrac”), operated by Le Bouquet St-Laurent Inc., is committed to protecting your privacy and keeping you informed about how we use the information we collect through our website. This Privacy Policy (“Policy”) explains how we gather, use, and safeguard your personal information.
What is personal information?
“Personal information” refers to information that identifies a specific individual or can be directly linked to an individual. Examples include your name, email address, postal address, telephone number, credit card number, and purchasing history.
Personal information does not include aggregate or anonymized data (for example, overall sales trends or website usage statistics), which cannot be used to identify individual customers.
Information we collect and how we use it
- Process and deliver your orders
- Communicate with you regarding your order status
- Provide customer service support
- Send you updates, newsletters, or promotional offers (if you consent)
- Improve our website, products, and services
When you place an order, we may collect your name, email address, billing and shipping addresses, telephone number, payment details, order details, and the recipient’s contact information (when applicable).
We may also collect general information through cookies and analytics tools to understand how customers use our site and improve navigation and experience.
Sharing your information
We do not sell, trade, or rent your personal information to third parties. We may share information only with trusted third-party partners who help us:
- Process payments securely
- Deliver your orders
- Provide website analytics and marketing services
These partners are only permitted to use your information as needed to perform these services. We may also disclose information if required by law, court order, or in the event of a business transfer, merger, or acquisition.
Newsletters & promotional emails
If you subscribe to our newsletter or promotional emails, we may send you updates on new products, promotions, and news. You can unsubscribe at any time by following the instructions included in each email or by contacting us directly.
Security of your information
We use reasonable safeguards, including secure servers and encryption, to protect your personal information against unauthorized access, loss, or misuse. Payment transactions are processed through trusted third-party providers using industry-standard encryption.
Cookies
Our website uses cookies to enhance your browsing experience, keep track of items in your cart, and understand how visitors use our site. Cookies do not store personal details such as your credit card number. You may disable cookies through your browser settings, but this may limit certain website features.
Updating your information
You can update or correct your personal details by logging into your account. For past orders, we may retain relevant information for record-keeping, accounting, and compliance purposes.
Contacting us
If you have questions about this Privacy Policy or our practices, please contact us:
📞 514-468-8722
✉️ info@fleursenvracmtl.com
Policy changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page at least seven (7) days before taking effect. Please review it periodically to stay informed.